COVID-19 Protocol

Dear Clients,

We are dedicated to providing all of our clients with the highest standard of care.

We have implemented strict sanitation policies and are adhering to social distancing recommendations, per our public health officials. We will continue to operate with your health in mind, now and always.

As a true medical facility, our main priority is to ensure that our clients and staff members remain protected during this time.

COVID-19 Protocol

Upon arriving at your appointment
A hand sanitizer station will be available. All clients must sanitize their hands before coming into the spa. Additional hand sanitizing stations will be made available within washrooms and treatment rooms.

1. All Dermedica staff will be wearing a medical mask at all times at the spa and during client treatments.
2. It is recommended that patients must wear a mask/face covering upon arrival to the spa during this Covid-19 pandemic phase.
3. If a patient arrives without a mask/face covering, they will be asked to purchase a mask at our front desk, unless they have a respiratory issue that prevents them from being able to wear a mask. Clients who have a previously undisclosed respiratory issue will be asked to update their health history form prior to receiving treatment.

Screening
No-touch thermometers have been ordered and every client and staff member will have their temperature taken upon their arrival.

1. All patients will be pre-screened with a series of questions during the appointment confirmation process to ensure they are not sick or have been exposed to someone who is.
2. A brief Covid -19 question sheet will be provided to fill out and be added to your file.
3. Staff: If a team member shows ANY symptoms of COVID-19 (fever, dry cough, difficulty breathing, tiredness), they must notify their supervisor, remain quarantined at home for 14 days.
4. Patients: If a patient shows symptoms of COVID-19 (as mentioned above) we will kindly request that they reschedule their appointment after a 14-day quarantine period or negative coronavirus test.

Social Distancing
Only two patients shall be permitted in the Spa at a time (one patient will be permitted in a treatment room & one patient will be permitted in the lobby area). There will be no more than 7 people in the center at any given time, staff and patients included.

1. The waiting areas at the spa will be limited to no more than one patient at a time.
2. To ensure maximum safety and proper social distancing, if waiting areas are occupied, we kindly ask that patients wait in the hall or within their vehicle if two patients are already within the spa. In these cases, a team member will call you when it is time to begin your session. If you are unable to receive calls via cell phone in such cases, please let us know. We apologize in advance for any inconvenience this may cause.
3. All Dermedica team members will make every possible effort to maintain the 6ft social distancing rule, with the exception of during patient treatment, where social distancing will be a challenge. During these times, medical staff will wear a face mask and face shield during the course of each treatment, and clients will be required to wear an appropriate face mask during their treatment as well.

Sanitization
Now and always, we strictly adhere to sanitation guidelines and sanitize all treatment equipment (treatment bed, laser, countertops, etc.) after treating each patient.

1. All medical equipment disinfected in a 10% bleach solution after treatment, for disinfectant from bacteria and viruses.
2. After each patient completes treatment, treatment beds are sanitized with anti-bacterial and anti-viral wipes. Surrounding areas within the room will also be disinfected with disinfectant cleaning solutions.
3. Fresh treatment bed paper is pulled for each patient, regardless of areas treated.
4. We NEVER double-dip applicators in sunscreen or aloe containers.
5. All materials and wipes used during treatment are safely disposed of following each patient.
6. All office areas, including the front desk area, light switches, door handles, desks, keyboards, writing utensils, etc. are sanitized periodically within the hour using anti-bacterial and anti-viral wipes throughout the day and also nightly.

Dermedica Laser & Spa takes the safety and well-being of both our team members and patients seriously and we thank you in advance for your strict adherence to these safety guidelines.

We will leave updates on our website and voicemail with respect to our official opening dates and time. We look forward to seeing you all back at the spa very soon.

Sincerely,

From the Medical Team at Dermedica Laser & Spa